Privacy Policy

“Roomfactory.com”, owned and operated by Xenia Abode Services Pvt Ltd reserves the right to change and modify these Privacy Policy at any time. Changes will be effective as soon as they are published on the roomfactory.com website.
We at Xenia respect the privacy of our users. The personal information provided to us by the user during the course of usage of our website will be treated as strictly confidential. We collect Personal Data about the users name, address, phone number, credit card details, e-mail address, hotel name, hotel location and/or length of stay. We also collect non-personally identifiable information, which may be linked to the user’s Personal Data, including the user’s log-in name, IP address, geographic data, operating system type, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.

The personal details which are collected are used to:

  • Manage and complete reservations made for the user, and to forward the reservation details to the accommodation provider,and also makes future reservations more easy and manageable.

  • By our marketing team to send out promotional/special offers, Discounted prices, to our users/clients.

  • To send e mails and feedback forms to receive feed back from the user about our services, quality of accommodation, and share such feed back if thought fit with other users.

  • To prevent fraud and other illegal or unwanted activities.

  • In general to serve our customers efficiently and effectively

  • Xenia reserve the right to disclose user Personal Data to our affiliated group companies in and outside the user’s home country to perform the service requested by the user including customer services and internal audit/compliance investigations and also to respond to any questions that the user may have about the reservation.

  • In the event of personal data updation kindly contact support@roomfactory.com

We may if required, in compliance with applicable law, disclose Personal Data to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect Xenia legitimate interests.

Credit Card:
To protect credit card transactions Xenia uses Secure Socket Layer technology to encrypt credit card information during transactions. To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental loss, alteration, or unauthorized disclosure or access. The collected personal data is used to contact the user in case there is any issue with the reservation and timely notice of new services and special offers.

Cookies:
By visiting our website, the user consent to the usage of cookies. Our website uses session and persistent cookies as well as page tags to collect and store certain information about the users. These cookies are used to keep the user logged in, personalize the Site for each user by remembering information about the user's activities on the Site and are also used appropriately for the ease of faster booking/reservation. The users may opt out by clearing the cookies or by using internet security tools to remove them. Xenia has taken reasonable efforts not to collect, personally identifiable information in third party advertising solutions, unless the user has authorized it.

Third-Party Services:
Upon making reservations the details pertaining to the user/client details, guests accompanying etc. shall be intimated to the respective accommodation providers to handle requests and other support services. On using the website, the user may also be using the services of one or more third parties in the process of booking the accommodation, such as the hotels/provider of accommodation, banks, credit card Company etc. The use of these third-party services may be subject to the separate policies and terms of use of these third parties.

Security
We at Xenia take reasonable security measures to protect the Personal Data of our users/clients.

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