Terms & Conditions

“Roomfactory.com”, owned and operated by Xenia Abode Services Pvt Ltd reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on the roomfactory.com website.

We at Roomfactory offer a quick, safe and transparent method of booking accommodation worldwide, associating with top hotels and various types of accommodation around the world to ensure a safe and comfortable stay for our clients/users.
By accessing our site, browsing or by making a reservation through Roomfactory, you acknowledge and agree to having read, understood and agreed to the Terms of Use, Privacy Policy, etc.,

Scope and Information for the use of the website:
We at Roomfactory extendthe online facility to our clients for making reservations at Lowest rates for all accommodations worldwide, with a reliable 24/7 customer support to handle all the accommodation requirements.
Through our website our clients/users can book Hotel Accommodation (all categories), Apartment Hotels with Short stay, fully/partly furnished apartments; Long stay, fully/partly furnished apartments; Short stay unfurnished apartments; Long stay unfurnished apartments.
When making a reservation through our website with our associated Hotels, the reservation and the confirmations will be e-mailed on payments received. In cases of failed transactions or for any reason the reservation has been rejected or cancelled the refund of the total amount will be credited to the respective bank account.
While Roomfactory.com strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your client's stay or not suited to your client's individual tastes and preferences.
Redecoration/ renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier will endeavor to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Roomfactory.com cannot accept responsibility for any disturbance or inconvenience to your client beyond the hoteliers control nor for accidents or loss in a hotel caused by hotel management or staff.
We have no control over any extra charges that a hotel may decide to implement for guest room incidentals such as air conditioning, safe box, mini fridge, hire of television remote etc...Any such charges must be paid direct to the hotel and Roomfactory.com cannot be held responsible for any incidental charges passed on by the hotel. Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room your client(s) are allocated at the hotel.

User Account:
As a registered user of our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. In your own interest, if you suspect any unauthorised person is accessing your account or password, you should inform Xenia with a request to block the account.

Terms & Conditions:
As a registered User you accept and bind to the terms and conditions.These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, through accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website").

  • It is the responsibility of the user to ensure the accuracy of the details of the persons for whom the rooms are being booked/reserved and Roomfactory will not be responsible for any inaccuracy or mistakes that may arise.
  • The user shall use the website only for bona fide enquiry and legitimate booking and shall not use for any speculative or fraudulent booking.
  • The User undertakes to give correct and accurate e-mail, postal and/or other contact details and accordingly, as a condition of using the Site, user agree not to use the Site or its contents or information for any commercial purpose.
  • The user agrees not to re-sell, use, copy, download or reproduce any content or information, products or services available on the Site for any commercial or competitive activity or purpose.
  • The user agrees not to deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity
  • The users shall not hyperlink or incorporate any part of the website to any other site for commercial purposes without prior approval or permission of Xenia.
  • The user is desisted from any unauthorised access networks connected to the site through password mining, hacking or any other means.
  • The user agrees not to publish any derogatory remarks or statements to defame the organisation or any of our other concerns, and to get any complaints redressed by contacting roomfactory’shelpdesk support@roomfactory.com.
  • Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Roomfactory reserve the right to update room rates displayed on the website depending on any market fluctuations.
  • Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.
  • Maps are provided for information purposes only. While Roomfactory.com strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.

Credit Card:
To protect the credit card transactions of the users, roomfactoryprovides Secure Socket Layer technology to encrypt the information during transit. The bank’s policies will govern the use/ misuse of credit cards.
The majority of credit card providers charge some sort of an International Transaction fee. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Roomfactory and that Roomfactory cannot be held responsible for any international transaction charges passed on by your or your clients credit card issuer.

Intellectual Property
The mark “roomfactory” and the artistic logo written any script is a registered trademark of Xenia Abode Services Pvt. Ltd., and is licensed to its affiliated companies in many countries worldwide. Other product and company names identified on the Site may be the name, trademark, trade name, service mark, logo, symbol or other proprietary designation of Xenia, its licensor or associated companies or a third party.
The use on the Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through the Site, should not be construed as an endorsement or sponsorship of the Site by any such third-party, or the participation by such third-party in the offering of services or information through the Site.
The Site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. Any infringement of the same will entitle Xenia to a legal cause of action. The user may use information from the Site for his own use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.
Roomfactorymay provide hypertext links to other sites which are operated by other people. Using such a link, the user acknowledges leaving the Site and proceeding at his own risk and responsibility.
The compilation of all content on this website is the exclusive property of Xenia and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of Xenia or its software suppliers and is protected by India and international copyright and author' rights laws

Reporting Violations of Copyrights/ Trademark:
Ifit is believed that the Copyright or Trademark in any work has been violated through this Service, Please contact Xenia’s agent for notice of claims of copyright infringement,who can be reached at support@roomfactory.com and must provide with the following information, which Xenia may then forward to the alleged infringer:

  • identify the material of the Service that is believed to infringe any intellectual property right, with enough detail so that we may locate it on the Service;
  • provide the address, telephone number, and email address of the complainant;
  • provide a statement that the complainant have a good faith belief that the disputed use is not authorised by the copyright owner, its agent or the law;
  • provide a statement that (i) the information complainant have provided to us is accurate, and (ii)the Complainant is the owner of the copyright interest involved or is authorised to act on behalf of that owner; and
  • providethe Complainant’s physical or electronic signature. Upon receiving the complaint, Xeniawill verify the fact, and if it agrees that there is infringement, will remove any offending material.
  • Use of the Roomfactory.com website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.

Booking, Cancellation and Re-Scheduling:
Cancellation policy may differ according to each hotel chain/Apartment chains, and hence please read the cancellation policy before confirming a booking.
We prefer that all cancellations and amendments are made by contacting the Reservation Team via e-mail to support @roomfactory.com before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.
Roomfactory will not be bound by nor responsible for any changes and cancellations made directly with the hotel.
Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Roomfactory are notified.
In certain cases, name changes are not permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply.

Rejection of Booking:
We at Xenia reserve the right not to accept bookings or in exceptional cases to cancel confirmed ones at our discretion and for whatever legal reason without the need to justify such refusal.

Reasons for Rejection may include, but are not limited to:

  • breach of the Terms of Use, force majeure events, trade or economic sanctions, embargoes, legal restrictions, submission by customer of misleading or erroneous information, suspicions of fraud or theft, suspected criminal activity, suspicious bookings, credit card problems, inappropriate behaviour, threats, insults, violence, refusal to supply information, practical obstacles, obvious errors (see below), history, blacklisting by governments or international organizations.

In case a booking is rejected or cancelled by Xenia and a payment has already been made, user will receive a refund of the total booking value. We also reserve the right to bar (“blacklist”) users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the website under any other name or through any other user.

We will not in any circumstances be liable (whether in contract, tort or otherwise) for any consequential, special, incidental or indirect loss or damage including loss of profit which may arise to the User.

Xenia makes every effort to ensure that any materials or rates obtained from the respective Hotels/Apartment Hotel/Serviced Apartment and displayed on this website are accurate as on the date of booking. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
Xenia has taken utmost care in selecting its Associate Hotels/Apartment Hotel/Serviced Apartment to give a comfortable stay for its users. Xenia shall not be responsible or liable for any unforeseen events accident, theft, natural calamities (act of god) or any other reason and circumstances beyond the reasonable control of Xenia.
Xenia hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website and/or that its servers will be free of viruses and/or other harmful components server errors, or misdirected or redirected transmissions, failed internet connections, interruptions in the transmission or receipt of reservations other technical defect, whether human or technical in nature.
Although Xenia makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the Guaranteed Lowest rates, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

Governing Law
The Terms and Conditions shall be governed and construed in accordance with the laws of India.